Gaming is meant to be fun â and keeping it that way is fx999's commitment to you. Set your own boundaries, and we'll be right there with you.
Gaming is entertainment, not a source of income. Before playing on fx999, make sure you're only spending what you can afford. If you're struggling, get help now â don't wait.
At fx999, we believe every member deserves a gaming experience that is safe, enjoyable, and in control. Playing responsibly means understanding your financial limits, staying mindful of your time, and never letting gaming take priority over the things that matter in your life.
Online gaming is growing rapidly in Bangladesh, with a large portion of the younger generation now playing on mobile. In this environment, fx999 places responsible gaming at the top of its priorities. Our goal is simple â enjoy the experience, but always stay within your limits.
Every responsible member matters to us. That's why we've built a range of tools to help you stay in control of your gaming habits.
We've taken multiple proactive steps to ensure responsible play.
Set your own daily, weekly, or monthly deposit limit. Once set, the limit cannot be increased before the specified period ends â this is for your own protection.
Decide in advance how many hours you want to play. Once that time is up, fx999 will automatically send you an alert. Staying aware of the time keeps your gaming in check.
You can pause or permanently close your account whenever you feel the need. We respect your decision and act on it without question.
Anyone under 18 is strictly prohibited from accessing fx999. Age verification is carried out at every stage, from registration through KYC. Protecting minors is our foremost responsibility.
You can review your betting history, win/loss record, and spending summary at any time. Understanding your own behaviour is the first step toward responsible gaming.
You can speak with our support team at any time about gaming concerns. No judgment â just support. That's our promise. Reach out via live chat or email.
Responsible Gaming is a mindset that keeps gaming purely as entertainment â never a source of financial stress or addiction. At fx999, it comes down to three core principles:
Problem gambling can creep up on anyone. Sessions get longer, bets get bigger â and before you know it, things spiral out of control. fx999 is here to help you break that cycle.
Problem gaming can be hard to spot because it develops gradually. If you notice any of the signs below in yourself or someone you know, seek help immediately:
Chasing losses
Lying to family or friends about your gaming
Wanting to stop but being unable to
Playing instead of working or studying
Feeling restless or irritable when not gaming
Spending beyond your means
Skipping sleep or meals to keep playing
Using gaming to cope with stress or sadness
We believe that with the right tools, any member can easily manage their gaming habits. The table below covers all of fx999's responsible gaming tools and how to use them:
| Tool | Action | Effective From |
|---|---|---|
| Deposit limit | Set a maximum daily/weekly/monthly deposit limit | Instant |
| Loss limit | Set a cap on how much you can lose within a given period | Instant |
| Session Time Limit | Set a limit on how long you play in a single session | Instant |
| Cooling-Off Period | Temporary account break for a set period (1â30 days) | Instant |
| Self-Exclusion | Long-term or permanent account closure | Within 24 Hours |
| Reality Check | Regular reminders showing how long you've been playing | Instant |
Log in to your fx999 account and click the profile icon in the top right corner.
Go to "Responsible Gaming" in the Settings menu.
You can set limits on deposits, losses, session time â any one of them or all at once.
Set your limit and click "Save" or "Confirm". It takes effect immediately.
Sometimes the most responsible decision you can make is to stop playing. Self-Exclusion at fx999 is completely confidential and handled with respect. You can choose to:
During self-exclusion, you won't receive any promotional emails or messages. Your personal data will remain protected and your account balance will be kept safe.
Fx999 strictly enforces an 18+ policy. We have multiple layers of verification in place to keep minors away from online gaming â but family members also have an important role to play.
Take the following steps to protect your children or younger family members from online gaming:
If you suspect a minor is using fx999, please support@fx999.net. We'll take action immediately.
Noticing a problem? Act now â the longer you wait, the worse it can get.
Fx999 is strictly for players aged 18 and above. Account registration by minors is completely prohibited and rigorously enforced.
Family members are often the first to notice when someone close to them is showing signs of problem gaming. If you think someone you know is struggling, take the following steps:
Speak up directly, without anger or judgment. Simply saying "I'm worried about you" can go a long way.
Don't leave someone in need on their own. Encourage them to seek help and support them through the process.
If things are getting serious, consult a mental health professional. That's not a sign of weakness â it takes courage.
Here are answers to the questions you might have about responsible gaming.