Fx999 Privacy Policy – Our Commitment to Protecting Your Data

1 Introduction & Scope

This Privacy Policy outlines how fx999 ("we", "us", "the Platform") handles data protection between the platform at fx999.net and its applications and each member ("you") who uses them.

Fx999 is an international online gaming platform offering Sports Betting, Live Casino, and a range of gaming services. Our privacy practices comply with GDPR and applicable international data protection laws.

By using our platform, you agree to this Privacy Policy. If you have any objections, please contact us before continuing to use the platform.

2 What Data We Collect

We collect various types of information when you create an account and use our services at fx999. A full breakdown is provided below:

2.1 Information You Provide Directly

• Full Name, Date of Birth & Gender
• Email Address & Mobile Number
• Home address and postal code
• National ID, passport, or driving licence number (for KYC verification)
• Payment method details (bKash/Nagad/Rocket number)
• Bank account details (where applicable)

2.2 Automatically Collected Information

• IP address and geographic location
• Browser Type, Version & Operating System
• Device ID & Hardware Information
• Browsing behaviour and page visit data on the platform
• Login/logout times and session information
• Betting history and gaming activity

2.3 Information Received from Third Parties

• Transaction confirmation details from payment gateways
• KYC data from identity verification services
• Risk assessment data from fraud prevention services

3 Purpose of Data Use

Fx999 uses your data only for specific, legitimate, and clearly defined purposes. We never use your information unnecessarily or sell it to third parties.

• Account Management: To ensure secure registration, login, and account protection
• Identity Verification: To complete the KYC process and maintain regulatory compliance
• Payment Processing: To process deposits and withdrawals securely
• Fraud Prevention: To detect and prevent suspicious activity
• Customer Support: To resolve your issues and provide assistance
• Responsible Gaming: To monitor gaming behavior and intervene when necessary
• Service Improvement: To analyze data and improve the platform experience
• Marketing Communications: To send you offers and updates with your consent

4 Data Retention & Retention Period

Fx999 retains your data only for as long as necessary. Data is kept while your account remains active. Even after account closure, certain information may be retained for a defined period to meet regulatory requirements.

Once the retention period ends, your data will be securely deleted or anonymized in a way that makes identification impossible.

5 Data Sharing with Third Parties

Fx999 never sells your personal data or shares it for advertising purposes. However, information may be shared with third parties in the specific circumstances outlined below:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket will receive only the minimum information necessary to process transactions.
• KYC Service Provider: Identity document information may be shared with authorized third-party services for identity verification purposes.
• Security Partner: With technology partners for fraud prevention and cybersecurity.
• Legal Authority: Where required by law, including court orders or valid requests from government authorities.
• Licensing Authority: For routine audits conducted by fx999's licensing regulatory authority.

6 Cookie Policy

Fx999.net uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working. You can set your preferences via the cookie consent banner on your first visit.

7 Your Data Rights

As an fx999 member, you have the following rights over your own data. We will process any request within 30 days.

8 Child Protection Policy

Fx999 is strictly not intended for individuals under the age of 18. We never knowingly collect data from minors.

Age is verified at registration and reconfirmed during the KYC process. If a member is found to be under 18, their account will be closed immediately and all associated data will be deleted.

If you become aware of any minor using fx999, please support@fx999.net.

9 Data Security Measures

Fx999 follows industry-leading technology and processes to protect your data. Our security infrastructure is safeguarded across multiple layers.

• SSL/TLS Encryption: 256-bit SSL encryption is used for all data transfers
• AES-256 Storage Encryption: Sensitive data stored on our servers is kept in an encrypted state
• PCI-DSS Compliance: Payment information is secured in accordance with international payment card industry standards
• Two-Factor Authentication (2FA): An additional layer of security for your account
• Firewall & DDoS Protection: Server protection against cyber attacks
• Regular Security Audits: An external security team conducts regular vulnerability assessments
• Access Control: Only authorised staff can access data on a need-to-know basis
• Data Backup: Secure encrypted backups are maintained on a regular basis

10 Privacy Policy Updates

Fx999 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be changed
• You will be notified at your registered email address about any significant changes
• An alert will be displayed when you log in to the platform regarding any changes
• For major changes, a minimum of 30 days' notice will be given before they take effect

If you do not agree with the updated policy, you may request to close your account. Continued use of the platform after any policy change will be considered acceptance of the new terms.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Data Protection Team:

• Email: support@fx999.net
• Live Chat: Click the chat icon in the bottom-right corner of the platform
• Help Center: Help Centre Page Visit
• Response time: General requests: 24–48 hours; data rights requests: 30 days